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Once your order has been placed,we need 2-3 bussiness days to process your order; then comes the shipping time, which takes 5-15days in most countries. For more detail, contact us to verify.

Yes, you will be provided with a tracking number once your order leaves our premises, sending by email.

Our products are shipped separately according to your order. If this contains, for example, items from two diferent warehouses, there will therefore be two deliveres with two different tracking numbers. The rest of the order will most likely arrive shortly.

We are sorry to hear that you received a damaged item. We understand your disappointment and are committed to resolving this issue quickly.Please send us a photo of the damaged item to our service. So our teams will check your product and send a replacement item or refund it as soon as possible.

We want to assure you that your satisfaction is our top prority.
We will do our best to solve this problem and offer you a suitable solution as soon as possible.

We apologize if your order is delayed. We understand that internationa shipping can sometimes take longer due to customs clearance procedures. To track your order, please use the tracking number provided in the shipping confirmation email. This number will allow you to locate your package and check its status in real time.

If you are having difficulty tracking your package or need more information, do not hesitate to contact us. Our customer service team will be happy to help you and provide you with all the information you need.